About Returns & Exchanges

If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can contact our Customer Service Department.

 

RETURNING BY MAIL (U.S.)

Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

EXCHANGES

For the best service and selection, please order your replacement items online or call 1.818.435.6824 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS

Please call customer service at 1.818.435.6824 for assistance returning over sized items, perishable goods or other unusual merchandise.

REFUNDS

If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.Unfortunately, we cannot refund your original shipping charges.

 

* All Returns and Refunds must be within a 90 day period after purchase.